Need help?
Frequently Asked Questions
Order
If your order hasn't been shipped yet, modifications can still be made. Please contact our customer service team at service@pulsmo-official.com for assistance.
Once your order is shipped, we will notify you via email. You can track your order using the tracking number provided through 17track.net.
Yes, we support global shipping, allowing customers from around the world to shop with us.
We typically process and ship orders within 1-3 business days. Standard shipping times vary depending on your location. You can find more details about our shipping policy on our Shipping & Delivery page.
Currently, our products are available exclusively online. Simply add your preferred items to the cart and proceed to checkout.
Yes, you can apply discount codes during checkout to enjoy any available promotions.
Product
Our sunglasses are primarily crafted from high-quality acetate fiber. We also release new products each season, offering a range of styles.
We recommend sunglasses based on various occasions. Detailed size information can be found on the product page under specifications.
Each pair of sunglasses comes with a high-density microfiber cloth, making it easy to clean and maintain your glasses.
Yes, all of our sunglasses provide 100% UV protection, ensuring your eyes are safe from harmful rays.
Currently, we do not offer custom sunglasses.
Our sunglasses are made with premium acetate or metal materials, offering both durability and style. To ensure long-lasting use, avoid harsh conditions and clean them regularly with the provided microfiber cloth.
Returns & Customer Service
We offer a 30-day return or exchange policy. If you're not satisfied, please reach out to our customer service at service@pulsmo-official.com to initiate the process.
Yes, we offer 24/7 customer support. If you have any issues, feel free to contact our customer service team at service@pulsmo-official.com.
We provide a one-year warranty starting from the order date. If your sunglasses are damaged due to manufacturing defects, we will replace them free of charge within the first year.
Payments & Shipping
We currently accept payments via PayPal and credit cards.